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| The following is a list of Frequently Asked Questions. If you have any further questions please contact the internet help desk at 1-800-442-8664 or click here to email them at mnetsupport@monarch.net | ||
| Index: What is Cable Internet? What type of computer do I need? Who does the Cable Modem belong to? Can I change my account settings (i.e. e-mail, usage, etc.)? How do I create webpages? Do I get any web space to host my own website? How do I upload my website to my webspace? Can someone access my hard drive because I am on the network? Do I get a static IP? How do I check my E-mail from another computer? How do I check my E-mail while on vacation? |
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| What
is Cable Internet? Cable Internet is blazing-fast Internet access through your cable line - much, much faster than ISDN or any dial-up modem. With Cable Internet, you finally experience high-speed access at home. Even the installation hassle is history: we come to your home, hook everything up and personally make sure it works. |
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| What
type of Computer do I need? Either a PC or a Macintosh. The minimum requirements to have Cable installed are currently:
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Macintosh
Computers
We will assist you to find out what kind of a computer you are currently using, and if it meets our requirements. |
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Who does the Cable Modem belong to? The cable modems are property of CityWest Cable & Telephone Corp. They are provided to all customers and are included in your Cable Internet package. Should you discontinue the service, the modems need to be returned to your local cable office or you will be billed for the device. |
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| Can
I change my account settings (i.e. e-mail, usage, etc.?) Yes! You may login to our Customer Access Panel at home.monarch.net, log in with your password, and change information on your web space, hostnames, security password, e-mail addresses and passwords, check your traffic, and even view your current configuration. For more information on this feature please e-mail mnetsupport@monarch.net |
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| How
do I create webpages? If you have never built a website before, the best thing to do would be to start by getting familiar with basic HTML and how to create webpages. NOTE: All of your webpages filenames must be saved with the extension .html or .htm, or the browser will not recognize that it is meant to be a webpage, and it will not be displayed. 1.) Create your homepage. The homepage that you create must be saved with the filename index.html or index.htm 2.) Create your other webpages. You can give these pages any filename that you choose but their extension must be either .html or .htm |
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| Do
I get any webspace to host my own website? Each customer on our networks receives their own web storage on our servers. This allows you to host your own website. To do this, go to the website home.monarch.net and login with your password. Click on webspace to create or modify your webspace. The URL for your webspace will look something like this: www.monarch.net/users/webspacename NOTE: "webspacename" is whatever name you choose to give your webspace. You will need to remember that name for when you upload your website, it will be your username when logging into your webspace. |
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| How
do I upload my website to my webspace? Once you have your webspace created on our servers, you need to upload your website to the webspace so that your website is available on the Internet. 1.) First of all you need an FTP client to upload your website. You can download an FTP client off of the Internet from many websites, such as Download.com or any Tucows site. An example of an FTP client would be Leech FTP. 2.) Once you have an FTP client downloaded and installed on your computer, you will need the following information to login: FTP Site:
ftp.monarch.net 3.) Once
you login you will see a directory called bin. Don't worry, its
a default folder which will always be there. |
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| Can
someone access my hard drive because I am on the network? The information on your hard drive is safe from prying eyes as long as you don't execute the file sharing option offered in Windows 95/98. If you must set up your computer for file sharing, it would be wise to password protect the information. |
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| Do
I get a static IP? No, each residential customer receives a non-static IP. For more information on this feature please e-mail mnetsupport@monarch.net. |
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| How
do I check my e-mail from another computer? To access your email from another computer with Internet access, open the web browser and go to the website webmail.monarch.net . You will be asked for a User ID. The User ID is the first part for your email address. Ex: If your email address is johndoe@monarch.net, then the User ID would be johndoe. You will
also be required to enter in a password, the password you enter
is the password that was used when creating that specific email
address. Once you have logged in, you will be able to receive and
reply to your messages using this service. |
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| How
do I check my e-mail while on vacation? While on vacation, you can check your email from anywhere in the world, using any web browser, by going to the website webmail.monarch.net . You will be asked for a User ID. The User ID is the first part for your email address. Ex: If your email address is johndoe@monarch.net, then the User ID would be johndoe. You will
also be required to enter in a password, the password you enter
is the password that was used when creating that specific email
address. Once you have logged in, you will be able to receive and
reply to your messages using this service. |
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High-Speed Cable Internet: |
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Tired
of tying up your phone? Cable Internet is convenient! - connect through your existing cable line. Cable Internet does not tie up your phone line, enjoy Internet without time-limits without having to log on or dial-in. The Internet is more useful with Cable. |
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Tired
of slow download speeds? |
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Installation |
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Cable Internet
is user-friendly |
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