©2005 CityWest Cable
All Rights Reserved.
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Residential Internet Troubleshooting Guide
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| The following is a copy of the Cable Residential
Internet Troubleshooting guide that you are given at the time of
install. Cable has Internet Technical Support, 7 days a week, to
provide you with the best service possible.
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To contact the Help Desk call:
1-800-442-8664 (Toll Free)
If it is determined that a technician is required to visit
your location to fix your problem then you will be contacted
the next working day to make and appointment for the next
available day of service.
The Help Desk can also be contacted by email at mnetsupport@monarch.net
Emails are answered between 8:30 am - 5:00pm, Monday to Friday.
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To download a copy of the Residential Internet
Troubleshooting Guide,
click here or you can refer
to the following below.
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**The above document has been created with Adobe Acrobat. To view
the document, you must have Adobe Acrobat Reader installed on your
computer.
To download and install Adobe Acrobat Reader onto your computer
click the logo below.
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1.) Check that the modem is plugged in to
AC Power.
2.) Check to be sure that the network cable running from your
modem to the back of your computer is properly connected.
3.) Reboot the modem by removing the AC power and plugging
it in again.
4.) Check the lights on the cable modem. If any of the lights
are red/orange, or flashing red/orange, please make a note
of which lights are flashing and call technical support.
5. Have you recently installed any new devices? If so, either
remove them or call technical support.
6.) Have you recently installed any new software? If so, either
uninstall them or call technical support.
7.) Check your TCP/IP settings. (under the section...if you
need instructions for TCP/IP settings?) 8.) If you still do
not have internet access, please call techincal support.
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Need Instructions
for TCP/IP settings?
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IBM or IBM Compatible Machines
1.) Go to Start
2.) Go to Settings
3.) Go to Control Panel
4.) Double Click on the Network Icon
5.) Go to the Configuration Tab
6.) Make sure the Settings are as follows:
Macintosh Computers
1.) Go to the Apple Icon
2.) Go to Control Panels
3.) Go to TCP/IP
4.) Choose Connect via Ethernet
5.) Choose Configure using DHCP Server |
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Outlook Express
1.) Go to Tool
2.) Go to Accounts
3.) Under the Mail tab, double click your mail account
4.) Go to the General tab, your email address ahould be:
5.) Go to the Servers tab, your incoming and
outgoing mail server ahould be:
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Incoming Mail Server Username:
should be the first part of your email address,
before the @ sybmbol. For example, if your email address
is hello@monarch.net, your username would be hello.
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* If your password is being rejected, or you
are still having problems with your email, please call technical
support.
Eudora
1.) Go to Tools
2.) Go to Options
3.) Under checking mail
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Login Name: should be the first
part of your email address, before the @ sybmbol.
For example, if your email address is hello@monarch.net,
your username would be hello.
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4.) Under Sending Mail
* If your password is being rejected, or you
are still having problems with your email, please call technical
support.
Outlook
1.) Go to Tools
2.) Go to Services
3.) Double Click Internet Email
4.) Go to the General Tab, your email address should be:
5.) Go to the Servers tab, your incoming and
outgoing mail server ahould be:
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Incoming Mail Server Username:
should be the first part of your email address,
before the @ sybmbol. For example, if your email address
is hello@monarch.net, your username would be hello.
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* If your password is being rejected, or you
are still having problems with your email, please call technical
support.
Netscape
1.) Go to Edit
2.) Go to Preferences
3.) Click Mail and Newsgroups
Identity: ‹username@monarch.net›
Outgoing Mail Server: smtp.monarch.net
Incoing Mail Server: pop.monarch.net
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Incoming Mail Server Username:
should be the first part of your email address,
before the @ sybmbol. For example, if your email address
is hello@monarch.net, your username would be hello.
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* If your password is being rejected, or you
are still having problems with your email, please call technical
support.
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Internet Explorer
1.) Go to Tools
2.) Go to Internet Options
3.) Go to the Connections Tab
4.) Click on LAN Settings
5.) Choose Do Not Use Proxy Server
Netscape
1.) Go to the Edit
2.) Go to Preferences
3.) Click on Advanced
4.) Click Proxies
5.) Choose Direct Connection to Internet
* If you are still having trouble with your browser, please
call technical support.
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